Conference & Events Manager

PLEASE NOTE THAT THIS PROCEDURE HAS BEEN CLOSED SUCCESFULLY.

For a stunning 5* deluxe hotel in Venice, we are looking for a Conference & Events (C & E) Manager responsible for delivering and driving sales activities in order to maximise rooms, groups, conference and events revenue through pro-active selling and conversion of customer enquiries into confirmed sales.

PLEASE NOTE THAT THIS PROCEDURE HAS BEEN CLOSED SUCCESFULLY.

Quality

• Ensures compliance with departmental brand standards and ensures all enquiries are dealt with promptly, in line with company standards
• Ensures accuracy of all bookings and contracts and clears billing details received
• Develops and maintains excellent product knowledge as well as maintains up to date customer records

Customer

• Identifies customer needs and provides solutions to match them
• Builds working relationships with our customers and attends customer events
• Manages the meet & greet of clients during their event
• Manages customer satisfaction post event and resolve any outstanding issues to future sales leads
• Obtains knowledge of competitors products to understand the market place

Profit

• Supports sales actions to maximise all C&E revenue opportunities
• Assists in the setting of the C&E selling strategy
• Drives the conversion of C&E enquiries to become contracted business

People

• Manages the relationship and business processes between C&E Sales & Operations
• Supports in the training and development of the team
• Hold job interviews for C & E Sales staff
• Draw up job descriptions for C & E Sales staff
• Coordinate the work schedule and holiday schedule

PLEASE NOTE THAT THIS PROCEDURE HAS BEEN CLOSED SUCCESFULLY.

• Previous experience in a Sales and/or a C&E environment - either proactive or reactive
• Excellent understanding of commercial selling techniques
• Experience in C & E rooms yield
• Fluent in Italian and English, 3rd language is an asset
• Ablility to demonstrate influencing skills.