Experience Manager, Utrecht, the Netherlands

As Experience Manager, you are the face of the guest journey. You lead the Duty and Floor Management teams and ensure seamless operations across all public-facing facilities; from entrance and F&B to merchandise. You are the vital link between departments and translate commercial objectives into on-the-ground execution. You have a keen eye for hospitality, sales opportunities, and operational efficiency. You also play a key role in maintaining strong relationships with partners, suppliers, and internal stakeholders.

‍

‍

Entertaining people is second nature to you! You love creating memorable experiences for your guests and being an inspiration to your team members.

• Bachelor’s degree or equivalent work level, preferably in hospitality or commerce
• 3–5 years of relevant leadership experience in hospitality or leisure
• Strong commercial instincts and a guest-first mindset
• Flexible, communicative, and resilient under pressure
• Analytical, detail-oriented, and pragmatic
• Availability during peak moments and events
• Bonus: certification in first aid and hygiene (BHV & Sociale Hygiëne)

‍

You will be joining a well-established player in the live entertainment industry. Known for high-quality productions, spectacular shows, and millions of visitors each year, this organization is a household name within the cultural and leisure sector, both in the Netherlands and internationally. The internal culture is open and collaborative, with plenty of room for initiative, creativity, and personal growth.

‍

This is a versatile and impactful role in a fast-paced entertainment environment which can bring you far in the entertainment career business. A competitive salary is offered around 50K gross per year. There is a strong focus on your development and well being. This environment will also give you access to a unique cultural and professional network.