Do you provide guarantees or replacement arrangements?
Arrangements like these are agreed per assignment. Every search is governed by the terms agreed in the assignment confirmation, including any arrangements for follow-up or replacement. We discuss these terms transparently during the strategic briefing, so you know exactly where you stand.
Detailed answer
There is no standard guarantee or replacement arrangement. What applies to your search is agreed per assignment and confirmed in writing, so you know where you stand before the search begins.
What does CourtesyMasters commit to?
Every assignment is carried out on a best-effort basis. CourtesyMasters commits to doing the work to the best of its insight and ability, and does not promise a particular result. This is because the decision to hire, and the contract with the candidate, always rest with you as the employer.
Can follow-up or replacement arrangements be agreed?
Yes. Arrangements for follow-up or replacement are discussed openly in the strategic briefing and recorded in the assignment confirmation. Additional agreements apply once CourtesyMasters has confirmed them to you in writing.
How can you reduce the risk before you decide?
Each shortlisted candidate is presented with an expert view on potential, risks and cultural alignment. For a key appointment, you can add further checks before the final decision:
- talent due diligence, which verifies the record and includes discreet conversations with people who worked alongside the candidate
- a second opinion, an independent assessment of your finalist set against comparable leaders in the market
- the C.A.D.T.®, which maps how a candidate is built, beyond what an interview shows
Under our terms, you also carry out your own screening of the candidate.
What support continues after the placement?
The work does not stop once the contract is signed. CourtesyMasters checks in, supports the onboarding and stays involved behind the scenes, so you are never left in the dark.
What if you are not satisfied with the work?
Report a complaint about the work in writing as soon as possible, and no later than 14 days after you discovered it. If the complaint is justified, CourtesyMasters will carry out the work again in line with the agreement, unless that no longer serves you.
Read our terms for employers for the details, or discuss your search with us in confidence.
Related Frequently Asked Questions
How are CourtesyMasters' fees structured?
Fees are agreed in advance and depend on the specifics of the assignment. Every engagement is confirmed through a signed agreement covering the project scope, fee structure and other conditions, so everything is clear before the search begins.
What information do you need to start a search?
To start a search, CourtesyMasters usually discusses the role context, business challenge, location, seniority, reporting line, expectations and timing, together with any confidentiality sensitivities and, where available, the compensation range. A single strategic briefing is normally enough to begin.
Do you handle confidential replacement or stealth searches?
Yes. CourtesyMasters regularly conducts confidential leadership searches and sensitive replacement assignments. We work with discreet outreach, a controlled information flow and careful candidate screening, so your organisation stays protected throughout the search.
Do you assist employers with interview advice?
Yes. CourtesyMasters advises employers on every stage of the hiring process, from role profiling and interview techniques to engagement and onboarding. The goal is simple: better conversations, stronger decisions and candidates who feel welcomed from the very first meeting.
What kind of companies does CourtesyMasters work with?
CourtesyMasters partners with luxury hotels and resorts, private estates, (U)HNWI principals, restaurants, family offices, and international hospitality brands. Want to see the full picture? Explore all departments and sectors we cover.
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