What does CourtesyMasters' recruitment service include?
CourtesyMasters' recruitment service covers permanent placements across all hospitality departments and levels: from role profiling and search to assessment, introduction and offer support. For senior or confidential roles we work through executive search, and for immediate needs through interim management. Discover our recruitment services.
Detailed answer
Where the recruitment service starts
The CourtesyMasters recruitment service covers permanent placements across every department and level of hospitality, from young talent and specialists to general management and the executive committee. It begins with role profiling: understanding not just the job description but the culture, the team dynamics and the commercial reality the new hire will step into. From there, the house draws on twenty five years of sector relationships to reach candidates who never browse job boards.
What the six stages cover
- Strategic briefing, to define the role, the timeline and the confidentiality the search requires
- Targeted search, reaching passive candidates through the house's own networks
- Structured assessment, so every shortlisted profile is judged on fit and judgement, not credentials alone
- Collaborative shortlisting, presenting a curated selection with clear reasoning for each name
- Offer and closure support, to navigate negotiation and any last hesitations
- Post hire follow through, staying involved during onboarding and the first months
Executive search and interim management, when the role calls for it
For senior or confidential mandates, this runs through executive search: discreet, targeted, built for roles where visibility itself is a risk. For urgent operational needs, it runs through interim management, activating a network of proven leaders who can step in within days. Either way, involvement continues after the offer is signed, because a placement is not finished the day someone accepts.
See the full six step methodology for how each stage connects to the next.
Related Frequently Asked Questions
What search models does CourtesyMasters offer: exclusive or semi-exclusive?
Most assignments are conducted on an exclusive or semi-exclusive basis, defined by a signed agreement with a clear project scope. Which model fits best depends on your role, timeline and confidentiality needs, and that is exactly what CourtesyMasters thinks through with you during the strategic briefing. Prefer the fine print first? See our employer terms and conditions.
Does CourtesyMasters also recruit beyond hotels and restaurants?
Our focus is premium hospitality: luxury hotels, resorts, restaurants, private members' clubs, private estates, family offices and high-end lifestyle brands. Does your organisation live by hospitality standards? Then we would be glad to explore what a search partnership could look like.
Do you have case studies of successful placements?
Yes. We document a selection of our work, from confidential leadership searches to interim assignments, in our case studies: real placements, real results. For confidential assignments we only share what all parties have approved.
Do you provide temporary or event staffing?
CourtesyMasters focuses on permanent placements, executive search and senior interim management, rather than temporary or event staffing. If your operation needs experienced leadership at short notice, our interim management solutions may be the right fit.
How do I choose the right hospitality recruitment partner?
Look for sector specialisation, a clear assessment approach, strict confidentiality and a partner who invests in understanding your organisation before presenting profiles. Ask any firm to explain the methodology behind a search and how success is measured. Our six-step methodology shows how CourtesyMasters approaches this.
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