Employers

Notre approche éprouvée en matière de recrutement dans le secteur de l'hôtellerie.

Notre méthodologie repose sur 25 ans d'expérience, sur l'intelligence du secteur et sur un engagement en faveur de l'excellence. Nous ne nous contentons pas de pourvoir des rôles. Nous mettons en relation les marques avec les leaders, les acteurs et les innovateurs qui stimulent les performances, améliorent l'expérience client et protègent leur réputation.

How we hire right. Every time.

At CourtesyMasters, our method is more than a process. It’s a precision crafted journey. Built on decades of hospitality insight, we identify, connect, and deliver talent that matches your brand, culture, and ambitions. Every step is confidential, strategic, and tailored to long-term success.
01

Strategic briefing

We start by understanding your world, your goals, brand DNA, team dynamics, and hidden challenges. This isn’t about a job description. It’s about defining what success truly looks like in your context.
02

Targeted search intelligence

Using our proprietary networks, confidential search methods, and market data, we surface not only active candidates but passive top performers you won't find on job boards. Our outreach is discreet, data-informed, and personalized.
03

Assessment

Talent isn’t one-size-fits-all. We use structured interviews, cultural fit indicators, and behavioral insights to rigorously assess each candidate. When needed, we deploy cognitive and leadership assessments to remove bias and sharpen confidence.
04

Collaborative shortlisting

You receive a curated shortlist with fewer CVs and more clarity. Each profile includes our expert insight on potential, risks, and cultural alignment, so you make decisions faster and with more certainty.
05

Offer and closure support

From salary strategy to offer negotiation and resignation handling, we manage all the crucial final steps. We ensure momentum stays high, doubts are addressed, and your chosen candidate feels fully committed.
06

Post-hire follow through

Our work doesn’t stop once the contract is signed. We check in, support onboarding, and remain involved behind the scenes. This way, your hire is set up to succeed and you’re never left in the dark.
Dans l'hôtellerie, un recrutement moyen coûte bien plus que du temps : il met en péril la satisfaction des clients, la réputation de la marque et le moral des équipes. Changeons la donne.

CourtesyMasters est un partenaire de premier plan en matière d'acquisition de talents et de recherche de cadres, dédié au monde de l'hôtellerie. Forts de plusieurs décennies d'expérience et d'une approche centrée sur l'humain, nous mettons en relation des professionnels remarquables avec les postes qui leur correspondent, tout en aidant les employeurs à bâtir des équipes qui favorisent la réussite et subliment l'expérience client à travers le monde.

Talents de l'hôtellerie mondiale, l'humain d'abord

Fingerspitzengefühl désigne cette intuition nécessaire pour agir avec finesse dans des situations délicates ou complexes. Nous possédons tous, à des degrés divers, cette sensibilité. Elle exige une perception aiguë des nuances subtiles et la capacité de lire entre les lignes. Grâce à l'expérience et à l'observation, nous pouvons affiner cette qualité. Nous l'utilisons en complément de l'analyse rationnelle et de l'esprit critique, particulièrement dans les situations complexes.

Larissa Zwart

Nous voyons des personnes, pas des profils.

Derrière chaque poste vacant ou CV se cache une personne. Nous établissons des liens humains avec les candidats, les clients et les partenaires.

La discrétion est notre priorité.

Nous gérons chaque évolution de carrière et recrutons dans la plus grande confidentialité. Les dirigeants et les employeurs du monde entier nous font confiance.

Animé par l'excellence.

Nous donnons l'exemple et faisons preuve d'intégrité, de connaissance du secteur et d'un engagement à obtenir des résultats durables pour les personnes et les organisations.

Independent.

We lead by example and with integrity, industry insight, and a commitment to lasting results for people and organizations.

Inspirational

We lead by example and with integrity, industry insight, and a commitment to lasting results for people and organizations.

Effective

We lead by example and with integrity, industry insight, and a commitment to lasting results for people and organizations.

Excellence

We lead by example and with integrity, industry insight, and a commitment to lasting results for people and organizations.
Hospitality professional presenting wine - CourtesyMasters

Ce que disent les autres

CourtesyMasters est le leader mondial du recrutement de cadres dans le secteur de l'hôtellerie, connu pour son inclusivité et sa discrétion inégalée. Nous mettons en relation les meilleurs talents avec des opportunités de premier plan dans le monde entier, en offrant une expérience fluide et confidentielle adaptée à chaque étape de carrière.
Évalué à
9,7
It's rather simple and complex at the same time. CourtesyMasters delivers. Direct communication. Promise=promise. Long-term.
Director of Human Resources, Hotel Group
Working with CourtesyMasters is a true long term partnership. They fully understand your company, need, culture and always go the extra mile to find the right candidate. Thanks for all you do!
CCO, Hotel Chain, USA
The approach of CourtesyMasters is refreshing. Solid. Discreet while transparent. It suits our values and we assure thorough processes in a competitive environment. We reach professionals and talent we normally would not attract.
Managing Director, Investment Management

Foire aux questions

What does CourtesyMasters' recruitment service include?

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Our recruitment service supports hospitality employers worldwide in identifying and securing exceptional talent, through discreet, personalised search and selection. It covers the full journey from briefing and search to assessment, introduction and follow-through. Discover our recruitment services.

What search models does CourtesyMasters offer: exclusive or semi-exclusive?

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Most assignments are conducted on an exclusive or semi-exclusive basis, defined by a signed agreement with a clear project scope. Which model fits best depends on your role, timeline and confidentiality needs, and that is exactly what CourtesyMasters thinks through with you during the strategic briefing. Prefer the fine print first? See our employer terms and conditions.

Does CourtesyMasters also recruit beyond hotels and restaurants?

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Our focus is premium hospitality: luxury hotels, resorts, restaurants, private members' clubs, private estates, family offices and high-end lifestyle brands. Does your organisation live by hospitality standards? Then we would be glad to explore what a search partnership could look like.

Do you have case studies of successful placements?

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Yes. We document a selection of our work, from confidential leadership searches to interim assignments, in our case studies: real placements, real results. For confidential assignments we only share what all parties have approved.

Do you provide temporary or event staffing?

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CourtesyMasters focuses on permanent placements, executive search and senior interim management, rather than temporary or event staffing. If your operation needs experienced leadership at short notice, our interim management solutions may be the right fit.

How do I choose the right hospitality recruitment partner?

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Look for sector specialisation, a clear assessment approach, strict confidentiality and a partner who invests in understanding your organisation before presenting profiles. Ask any firm to explain the methodology behind a search and how success is measured. Our six-step methodology shows how CourtesyMasters approaches this.

How quickly can an interim professional be deployed?

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Interim assignments are built for speed. After a focused intake, CourtesyMasters activates its interim network immediately and presents available professionals as quickly as the situation requires.

Need support at short notice? Explore our interim management solutions.